1. Introduction
MavunoSasa ("we," "our," or "us") is committed to protecting the privacy and personal data of all individuals who interact with our platform, including farmers, field agents, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Tanzania Data Protection Act (2022), the Electronic and Postal Communications Act (EPOCA), and international best practices.
By using our website, mobile services (USSD, SMS, WhatsApp), or any MavunoSasa platform, you agree to the terms described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Farmer Registration: Full name, phone number, region/district, farm size, crops grown, referral source
- Agent Applications: Full name, phone number, email address, region, work experience
- Contact Forms: Name, email address, phone number, organization name, message content
- Collaboration Inquiries: Organization details, collaboration type, contact information
2.2 Information Collected Automatically
- Device type and browser information
- IP address and approximate location
- Pages visited and time spent on our website
- USSD/SMS interaction logs (session data only, not message content)
2.3 Information from Third Parties
- Payment and transaction data from mobile money providers (M-Pesa, Tigo Pesa, Airtel Money)
- Agricultural data from partner organizations (with your consent)
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Registering farmers, distributing inputs, providing training, and connecting you with markets
- Communication: Sending SMS alerts about farming tips, weather advisories, market prices, and program updates
- Financial Services: Processing microloan applications, managing repayments, and crop insurance claims
- Analytics & Improvement: Understanding farmer needs, measuring program impact, and improving our services
- Compliance: Meeting legal and regulatory requirements under Tanzanian law
- Partnerships: Sharing aggregated (non-personal) data with partners to improve agricultural outcomes
4. Sharing Your Information
We do not sell your personal data. We may share your information only in these circumstances:
- Service Partners: With agricultural input suppliers, financial institutions, and market buyers — only the minimum data necessary to deliver services you've requested
- Government Agencies: When required by Tanzanian law, or to comply with regulatory requests from bodies such as TCRA (Tanzania Communications Regulatory Authority)
- Aggregated Data: We may share anonymized, aggregated statistics with donors, research institutions, and partners for impact reporting
- Legal Obligations: To protect our rights, safety, or property, or to comply with a court order
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encrypted data storage and transmission (SSL/TLS)
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Secure cloud hosting with reputable providers
- Staff training on data protection and privacy practices
6. Your Rights
Under Tanzanian law and our commitment to transparency, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Withdraw Consent: Opt out of marketing communications at any time by sending "STOP" via SMS
- Data Portability: Request your data in a portable format
- Complaint: Lodge a complaint with us or with relevant Tanzanian authorities
To exercise any of these rights, contact us at info@mavunosasa.xyz or call +255 754 123 456.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Active farmer accounts: Data retained while your account is active and for 3 years after last activity
- Financial records: Retained for 7 years as required by Tanzanian tax law
- Contact form submissions: Retained for 2 years
- Website analytics: Retained for 1 year in anonymized form
8. Cookies
Our website uses minimal cookies for essential functionality only. We do not use tracking cookies or third-party advertising cookies. Essential cookies help with:
- Keeping the website functional
- Remembering your preferences
- Basic analytics to improve our service
9. Children's Privacy
MavunoSasa services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If we discover we have collected data from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of significant changes via SMS. The latest version will always be available on our website.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@mavunosasa.xyz
- Phone: +255 754 123 456
- Address: MavunoSasa, Dar es Salaam, Tanzania
- Data Protection Officer: Regina Mlay — regina@mavunosasa.xyz